Refund policy

Returning an unwanted item?
We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules around fair use.

If you return an item within 14 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. We aim to refund you within 14 days of receiving the returned item. If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

To start a return, you can contact us at navet@navetsthlm.com. Items sent back to us without first requesting a return will not be accepted.

After that?
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

What happens to my return if I ordered using Klarna?
If you've placed an order with Pay in 4 Payments with Klarna, you’ll be paying for your order in regular instalments. If you return an item within 14 days of receiving it, we'll give you a full refund. NAVET has no liability to you for these instalments or any additional charges incurred, so make sure to pay them off in full!

Original condition
If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. All returned items should be sent in their original condition including the original packaging.

Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Want to exchange an item?
We don't offer exchanges on orders- if you would like a different size or colour, please return your unwanted item and place a new order.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.